Message from our CEO Scott Magee

With Stage 4 lockdown coming into effect last night for the Melbourne Metro area, this has presented new challenges to provide an ‘as normal’ service for our customers.

RFI continues to be guided by Federal and State Health authorities and will be responding appropriately to the government guidelines and updates. So whilst we are on alert and watch this situation very closely, at this stage and based on the guidelines provided, we are still able to keep our doors open and business operating in all facilities, albeit with many of our staff now working from home.

In summary:

  • With our central distribution centre being located in Sydney we are able and will continue to ship goods throughout Australia.
  • Our Melbourne manufacturing facilities will continue to operate as ‘open for on-site work with a COVID Safe Plan’. This defines us as a permitted work premise under the latest directions provided by the Victorian Government.
  • We have implemented additional precautions throughout all our facilities to ensure the safety of our staff and our customers across the country.
  • The general COVID environment has and will disrupt the general supply chain, so we have been working closely with our suppliers to reduce any impact to the supply of our products.

We will continue to monitor the situation and follow the directions provided by the authorities. If anything changes from the above we will provide you with further updates accordingly.

RFI will always endeavour to ensure you have the latest information regarding your orders as and when we know, but recommend that you, a valued customer of RFI, regularly check in with your RFI Sales Representative around your specific inventory needs.

Our Sales and Customer service staff will be in contact on a regular basis and we hope that this contact will alleviate some of the risk that may come with potential supply chain delays.

Scott Magee
CEO